This notice explains how Windsor Rivercraft Hire collects, uses, and protects personal information connected to bookings, messages, and general enquiries. We operate under the UK Data Protection Act 2018 and the UK-GDPR framework. Our goal is to keep the process transparent, relevant, and limited to what’s necessary for communication and lawful record keeping.
Information We Collect
When you complete the online booking form or contact us directly, we may collect your name, phone number, email address, and short booking notes. These details allow us to respond to your request, confirm time slots, and provide river guidance if required. No payment information is stored on our systems.
How We Use Your Data
Your information is used only for handling your enquiry, scheduling, and safety compliance. Occasionally we may contact you regarding weather changes or flow advisories related to your confirmed booking. We do not use your data for automated marketing or unrelated promotions.
Data Storage & Retention
All data is stored securely on encrypted servers located within the United Kingdom. Basic booking correspondence is retained for up to twelve months to meet local record-keeping requirements, after which it is removed or anonymised.
Your Rights
Under UK-GDPR, you have the right to request a copy of your data, to correct inaccuracies, or to request deletion where lawful. You may exercise these rights at any time by writing to [email protected]. We respond to all such requests within one calendar month.
Third-Party Access
We do not sell, lease, or trade any personal information. Limited access may be provided to web hosting or email service providers solely for technical maintenance, bound by confidentiality and data-processing agreements.
Cookies & Analytics
Our website uses essential cookies for form functionality and light analytics to understand site traffic trends. Details on these tools can be found in our Cookie Choices page.
Contact
For all privacy or data concerns, you can reach us at:
Windsor Rivercraft Hire
11 Thames Street, Windsor SL4 1PL, England
Phone: 441 753 642 915
Email: [email protected]
If you believe your data has been handled improperly, you also have the right to contact the Information Commissioner’s Office (ICO) at ico.org.uk.